Responsible for managing Social Media channels. Listing products on different websites, and online replies to customers . Monitoring and tracking of Social Media accounts Respond to any customer issue that comes through Social Media channels Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions Managing Twitter accounts. Content Generation and standardization of replies and tone. Posting on Instagram Liaise with internal departments to ensure rate requests are followed up, and required loadings are completed in time frames acceptable to the client Online orders management and tracking through different couriers. Confirming orders by phone with clients Managing reporting for online orders Managing product pickup and delivery for online orders Acting as the focal point between our clients and courier companies Listing products on online stores and managing stock updates